Occupation
Overview
In
spite of the 2001 economic slow down, the
telecommunications industry is one of the
most dynamic industries today due to its quickly
changing and expanding technologies and services.
By 2003 it should resume growing at a faster
rate than most industries. While originally
focused on the transmission of voice, the
transmission of data, images, and video is
on the rise. Fiber optic cables are replacing
the traditional copper wires, and cellular
(wireless) technology is becoming more prevalent.
Cable TV providers even use their lines to
provide telephone and Internet service in
addition to television signals.
People
who succeed in this occupation are able to
understand complex technical products and
services and have good problem solving skills.
They also enjoy working with all types of
people, as this job requires being in contact
with people most of the time, be they customers,
other sales/support personnel or management.
It is important to be able to work well with
both pleasant and even demanding or rude customers.
There
are various types of customers, such as business,
residential, and special accounts. There are
also different product areas such as data
networking, internet service providers, cellular
telephones and traditional telephones.
It
is critical to be well informed about the
products and/or services being offered by
the company you represent. Technology continues
to change rapidly, requiring on-going learning.
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