GRIEVANCE AND COMPLAINT PROCEDURE

Grievance & Complaint

AB - # 32 (REVISED)

Effective Date: Immediately


ACTION BULLETIN


TO: WIA Program Operators

DATE: December 1, 2008

SUBJECT: INCIDENT REPORTING


Purpose of Bulletin: This Action Bulletin provides procedures for reporting incidents of criminal fraud, criminal abuse or other criminal activity and noncriminal complaints such as mismanagement and gross waste of WIA funds.

Citation(s):

WIA Directive WIAD02-3 dated September 10, 2002
Title 20 Code of Federal Regulations (CFR) Sections 667.505 and 667.630

Policy/Procedure/Definition:

The Alameda County Workforce Investment Board (ACWIB) is required to report all allegations of WIA-related fraud, abuse, and other criminal activity to the Employment Development Department’s Compliance Review Division, and the Department of Labor’s Office of Inspector General. Attachment 1 contains a glossary of terms, which clearly defines what constitutes fraud, abuse, and other criminal activity.

The Incident Reporting Document (See Attachment 2) will be used to report incidents of fraud, abuse and criminal activity. This form will be distributed to all WIA Program Operators and be made available for their staff, clients, etc. for incident reporting purposes. The ACWIB will be notified of any suspected or proven incidents of fraud, abuse or other criminal activity involving WIA-funded activities committed by staff, contractors, or program participants. Allegations of fraud, abuse, or other criminal activity in WIA-funded programs may originate from sources other than ACWIB staff, WIA Program Operators, clients, etc. Such sources may include informants, independent auditors, or local law enforcement agencies.

All incident reporting documents will be submitted directly to the ACWIB Director at the following address:

Attn: WIB Director
Alameda County Workforce Investment Board
24100 Amador Street, 6th Floor, Room 610C
Hayward, CA 94544
Phone: (510) 259-3842
Fax: (510) 259-3845


The reporting document must be submitted within one workday (24 hours) of detection or discovery of information alleging fraud, abuse, or other criminal activity involving WIA funds. This immediate action is to prevent further financial loss and hopefully, recover WIA funds or property. ACWIB staff is responsible for taking any action it deems appropriate, including contacting the local law enforcement agency when immediate action is required.

ACWIB is responsible for forwarding all incident reports simultaneously to the following:

1. Compliance Review Division, MIC 22M
Attention: Compliance Resolution Unit
Employment Development Department
P. O. Box 826880
Sacramento, CA 94280-0001
(916) 653-3270

and

2. Office of Inspector General
United States Department of Labor
200 Constitution Avenue, N.W., Room S-5506
Washington, DC 20210 or at
www.oig.dol.gov/hotnet1.htm {reports may be filed by phone at
(800)347-3756 or by fax at (202)693-5210}


The ACWIB will forward copies to the Alameda County Board of Supervisors, and will maintain a file of all incident reports received.
Action:

This bulletin is effective immediately. All WIA Program Operators will comply with this requirement.

Information & Inquiries:

For information and inquiries please contact:

Patti Castro, Asst. Director
(510) 259-3843
pcastro@acgov.org

Attachment(s)

1. Glossary of Terms
2. Incident Report Form

All forms are available on this website in the "Bulletins and Forms" section.