INFORMATIONAL BULLETINS (PY 2000)
Rapid Response Procedure 2001/2002
RAPID RESPONSE 2001-2002
I. PURPOSE OF RAPID RESPONSE
II. ROLES AND RESPONSIBILITIES
III. THE WORKER ADJUSTMENT RETRAINING NOTIFICATION (WARN) ACT
IV. RAPID RESPONSE TEAM INITIAL CONTACT
V. ORIENTATION
VI. ORIENTATION QUESTIONNARE
VII. ONE-STOP ROLE FOR RAPID RESPONSE
VIII. RAPID RESPONSE TEAM CONTACT INFORMATION
IX. RAPID RESPONSE QUESTIONARE
X. CUSTOMER SATISFACTION SURVEY COVER LETTER
XI. CUSTOMER SATISFACTION SURVEY
I. PURPOSE
OF
RAPID RESPONSE
Rapid Response is designed to provide early intervention and determine strategies that can best assist companies’ faced with closure or layoffs. This should include:
Examining potential alternatives for averting the closure/layoffs in consultation with state, local, and private sector economic development agencies
Determining timetable for layoff plan
Assessing the employment history and assistance needs of the workforce
Examining reemployment prospects for workers in the local community
Identifying available resources to meet the short and long-term assistance needs of the workers
Providing information and access to services
Providing guidance and/or financial assistance in establishment of a Reemployment Committee (or Labor-Management Committee) to devise and oversee an implementation strategy that responds to the reemployment needs of the workers
Determination of potential Trade Act/NAFTA filing
Planning of group activities and pre-layoff services
II. ROLES AND RESPONSIBILITIES
Rapid Response Coordinator
The WIB is the lead agency for Rapid Response in Alameda County. The Rapid Response Team Leader (Linda Barbaro) makes initial contact with employer, sets up Rapid Response meetings, coordinates and assembles the Rapid Response Team. She is the prime contact for Rapid Response. She fills out WARN reports and forwards them to Roy Bertuccelli. Linda assigns staff to provide Rapid Response orientations and on site services.
EDD Rapid Response Representative
Provides information about Unemployment Insurance (U.I.), California Training Benefits (CTB), Veterans Services, and NAFTA/TAA.
Economic Alliance for Business (EDAB)
Resource assistance to avert plant closures/layoffs. Identifies area employers and projected employment opportunities.
NAFTA/TAA Coordinator
Provides an overview of NAFTA/TAA and explains the application process.
Department of Labor COBRA Pension Specialist
Explains COBRA and pension benefits rights under the federal law.
WIB Program Specialist
Applies for and manages the Rapid Response Grant. Files monthly reports to the state. Maintains and distributes the Monthly Plant Closure Report. Applies for Discretionary, National Reserve Grants or other funding as appropriate. Conducts surveys to provide for continuous improvement of Rapid Response services.
III. THE WORKER ADJUSTMENT RETRAINING NOTIFICATION
(WARN) ACT
In 1989 the federal government enacted the WARN Act, requiring employers to notify employees of impending layoffs and plant closures in advance.
WARN protects employees by notifying them in advance so that:
Workers have time to make necessary adjustments and begin looking for new jobs
Core and Intensive services can be made available through the One-Stops
The Rapid Response Team can work with the employer to try and avert the closure or layoff
The WARN Act requires employers with 50 or more full-time employees to take certain actions if they are about to:
Close a facility or discontinue an operating unit that has 50 or more workers
Lay off 50 to 499 workers, when the layoff constitutes 33% or more of the active workforce at a single site
Lay off 500 or more workers at any single site
In addition, these employers are required to give 60 days advance notice of any layoff. Failure to give such notice can result in an employer liability to pay laid-off employees the 60 days worth of back pay and benefits they would have been entitled to receive had notice been given.
A WARN Notice is filed by the company with the state. The state notifies the local WIB (Dorothy Chen/Roy Bertuccelli). WIB staff (Roy Bertuccelli) then notifies the Rapid Response Team Leader (Linda Barbaro) who will contact the employer and notify the Team.
IV. RAPID RESPONSE TEAM INITIAL CONTACT
1. Within 24 hours of receiving WARN notice or we hear of a plant closure, the team leader (Linda Barbaro) will phone a company representative.
Explain purpose of Rapid Response
Confirm lay-off date and number of affected workers (refer to WARN letter)
Ascertain reason for closure of lay-off (for possible NAFTA/TAA)
Identify special needs
2. Set-up formal Rapid Response meeting including:
Company Representatives
Unions and Rapid Response Team Members
ETU Manager (Linda Barbaro)
Representative from local One-Stop
EDD Representative (Susan Chow, Colleen Janatpour, or Carol Saunders)
When requested:
EDAB (*Bruce Kern)
NAFTA/TAA Rep (Cecil Smith when appropriate)
COBRA (Sarah Holt)
3. At Rapid Response Meeting:
Other important information about the mass lay-off or closure
Complete attached questionnaire
Explain services available through One-Stop Career Centers including core, intensive, and training (provide EASTBAY Works brochure)
Request lay-off list (see sample)
4. As soon as possible:
Schedule orientation in cooperation with One-Stop
Obtain employer authorized release time
Identify those in need of immediate intensive services
If necessary and appropriate provide comprehensive on-site services through out-stationing as per WIA regulations (Linda Barbaro/ETU)
V. ORIENTATION
The Rapid Response Team Leader (Linda Barbaro) will assign staff and notify the Rapid Response Team members to provide orientations on an agreed upon date to laid-off workers collect and disseminate the following information:
Survey workforce to determine needs (Orientation Questionnare)
UI benefits (EDD)
California Training Benefits (EDD)
Caljobs website (EDD)
NAFTA/TAA (if applicable) (EDD, Cecil Smith – 408-369-3626)
Explain One-Stop services (Linda Barbaro/ETU)
LMI data (ETU/EDD)
COBRA and pensions (DOL Sarah Holt – 415-975-4600 x147)
Supportive services (to be identified)
Conduct customer satisfaction survey
VI. ORIENTATION QUESTIONNARE
Company Name _______________________________________________________________
1. What is your job is your job title? _____________________________________________
2. What is your approximate hourly wage? ______________________________________
3. How many years have you worked here? ______________________________________
4. Are you likely to retire? Yes ______ No ______
5. Are you likely to transfer? Yes ______ No ______
6. Do you speak English? Yes ______ No ______
7. If not, what language/s do you speak? __________________________________________
8. Are you receiving severance pay? Yes ______ No ______
9. Will you have health insurance? Yes ______ No ______
10. Are you a contract or temp worker? Yes ______ No ______
11. Do you plan to use the One-Stops? Yes ______ No ______
Comments: _________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
VII. ONE-STOP ROLE
FOR
RAPID RESPONSE
The One-Stop:
Participates in Orientation
Provides Core Services
Provides Intensive Services
Determines if sufficient funding is available to provide services if not, notifies Program Specialist
Assists with job placement
Provides post-placement services
Distributes customer satisfaction surveys
p:wrs:Rapid Response2001 rev05/07/01
VIII. RAPID RESPONSE TEAM CONTACT INFORMATION
Rapid Response Coordinator
Linda Barbaro 510 728-7906 fax 670-5706 lbarbaro@alcopic.com
The WIB is the lead agency for Rapid Response. The Rapid Response Team Leader (Linda Barbaro) makes initial contact with employer, sets up Rapid Response meetings, coordinates and assembles the Rapid Response Team. Is the prime contact for Rapid Response. Fills out WARN reports and forwards them to Program Specialist. Assigns staff to provide Rapid Response orientations and on site services
EDD Rapid Response Representative
Susan Chow 510 794-3888 ( Tri-City)
Carol Saunders 510 563-5254 (San Leandro, Oakland and North County)
Colleen Janatpour 510 728-7952 (Hayward and Tri-Valley)
Provides information about Unemployment Insurance (U.I.), California Training Benefits (CTB), Veterans Services, and NAFTA/TAA.
Economic Alliance for Business (EDAB)
Bruce Kern 510 272-3874 bkern@co.alameda.ca.us
Resource assistance to avert plant closures/layoffs. Identifies area employers and projected employment opportunities.
NAFTA/TAA Coordinator
Cecil Smith 408 369-3626 csmith6@edd.ca.gov
DOL COBRA Pension Specialist
Sarah Holt 415 975-4600 x147 HoltS@pwba.dol.gov
WIB Program Specialist
Roy Bertuccelli 510 728-7867 fax 728-7861 rbertuccelli@co.alameda.ca.us
Applies for and manages the Rapid Response Grant. Files monthly reports to the state. Maintains and distributes the Monthly Plant Closure Report. Applies for Discretionary, National Reserve or other funding as appropriate. Conducts surveys to provide for continuous improvement of Rapid Response services.
IX. RAPID RESPONSE QUESTIONNAIRE
Company Name:____________________________________ Date: _______________________
Representatives Present
Name Agency
1) AVERAGE WAGES:
2) AVERAGE YEARS WORKFORCE EMPLOYED?
3) AVERAGE AGE OF WORKFORCE:
4) NUMBER LIKELY TO RETIRE:
5) NUMBER LIKELY TO TRANSFER:
6) EDUCATIONAL LEVEL OF WORKFORCE BEING DISPLACED (go over job title list):
7) LANGUAGES SPOKEN:
8) SEVERANCE PAY, HEALTH INSURANCE, OTHER BENEFITS?
9) OTHER COMPANIES RECRUITING FROM SIMILAR INDUSTRY:
(OJT & Placement Assistance)
How can One-Stops help facilitate?
10) OTHER “OUT SOURCE” COMPANIES PROVIDING (Core Services) RESUMES ASSISTANCE, WORKSHOPS, ETC.?
11) FACILITIES FOR ORIENTATION? SIZE OF ROOM, HOW MANY PEOPLE WILL ROOM ACCOMMODATE? RELEASE TIME? APPROXIMATE DATES FOR ORIENTATION?
12) ARE THERE SPECIAL NEEDS THAT THE TEAM SHOULD KNOW ABOUT? (Such as, shift work, special populations, environmental concerns, etc.)
13) WHY IS COMPANY CLOSING? IS THIS INDUSTRY IN DECLINE?
(Explain reason for question)
14) NAFTA/TAA? (Is closure or lay-off a result of foreign competition or a shift in production to Canada or Mexico?)
15) WHAT IS THE PRODUCT?
16) ANY CONTRACT OR TEMP WORKERS?
17) WHERE DO WORKERS LIVE? (Mention other SDAs/One-Stops)
18) LABOR MANAGEMENT TEAM (for union companies)? WHAT ABOUT OTHER EMPLOYEE ORGANIZATION OR TRANSITION TEAMS?
:/wrs/rapid response.doc rev05/07/01
X. May 8 , 2001
Mr./Ms. Whoever
President
AllAdvantage.com
1234 Any Way
Hayward, CA 94545
Dear Mr./Ms. Whoever
You were recently contacted by our Rapid Response Team. The Team is there to assist, help identify resources, and establish linkages to help with transition of your workforce.
The Alameda County Workforce Investment Board is committed to provide you the most professional and best possible services available.
To meet this goal it is very important that we get your input and suggestions. To accomplish this we have attached a brief survey. Please take a few minutes to fill out the “RAPID RESPONSE CUSTOMER SATISFACTION SURVEY”. We have enclosed a stamped, self-addressed envelope for your convenience. You may also fax the survey to Roy Bertuccelli 510 728-7861.
If you have not had an employee orientation yet indicate N/A in that section and when one has been scheduled. We will send a follow-up survey after the workers orientation.
Should you have any questions or would like to discuss the services please call Roy Bertuccelli, the Rapid Response Program Specialist, at 510 728-7867.
Sincerely,
Dorothy Chen
Director,
Alameda County Workforce Investment Board
XI. RAPID RESPONSE CUSTOMER SATISFACTION SURVEY
Name____________________________________ Title__________________________
Company_________________________________ Phone_________________________
1. Initial contact:
Were you contacted promptly? yes____ no____
Did the person clearly identify themselves? yes____ no____
Was the person courteous and professional? yes____ no____
Was the person knowledgeable? yes____ no____
Where you comfortable discussing the closure/layoff with
the caller? yes____ no____ somewhat____
If not, or somewhat, please explain how we could improve:
_________________________________________________________________
_________________________________________________________________
2. Rapid Response (Initial Employer Meeting):
Was the team courteous and professional? yes____ no____
Was the team knowledgeable? yes____ no____
Was the information helpful? yes____ no____ somewhat____
If not, or somewhat, please explain how we could improve:
_________________________________________________________________
_________________________________________________________________
3. Orientation for Workers:
Was the staff courteous and professional? yes____ no____
Was the staff knowledgeable? yes____ no____
Was the information helpful? yes____ no____ somewhat____
If not, or somewhat, please explain how we could improve:
_________________________________________________________________
_________________________________________________________________
4. Overall were the Rapid Response Services useful and
beneficial? extremely____ yes____ somewhat____ no____
If not, or somewhat, please explain how we could improve:
_________________________________________________________________
_________________________________________________________________
5. Would you recommend this service to other employers?
yes___ no____ If not, why?______________________________________
_________________________________________________________________
_________________________________________________________________
6. General Comments:
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
7. If you did not use our services, why not?
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
Thank you for taking the time to fill out our Customer
Satisfaction Survey. Your comments will help us with our
continuous improvement program.
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