INFORMATIONAL BULLETINS (PY 2002)

IB - 10 WIA Grievance & Complaint Procedures (revised 12/2002)

IB - # 10
Effective Immediately



INFORMATION BULLETIN


TO: Youth Collaboratives, One-Stop Career Centers, Mandated Partners and Service Providers

DATE: December 19, 2002

SUBJECT: Grievance and Complaint Procedures


Purpose of Bulletin:

This bulletin provides current revisions to the Local Workforce Investment Board policy on grievance and complaint procedures.

Citation(s):

Section 188 of the Workforce Investment Act of 1998
Title 29 Code of Federal Regulations Part 37
WIA Directive WIADOO-4 of 2000
Department of Labor, Civil Rights Center Directive No 2003-02 of 2002

Policy/Procedure/Definition:

The Workforce Investment Division, Employment Development Department has the responsibility to collect discrimination complaint logs from all Local Workforce Investment Areas. In order to comply with this requirement, we are requesting that the Youth Collaboratives and One-Stop Career Centers provide copies of all WIA related complaints to the Alameda County Civil Rights Officer. This new requirement has been added to the Grievance & Complaints Procedures Handbook in Section 2, Complaint Procedures, page 12 (bottom of page) under a special note:

Note: Copies of all discrimination complaints must be forwarded to the Alameda County Civil Rights Officer at the following address:


Civil Rights Officer
County of Alameda
Social Services Agency
1106 Madison Street, Suite 324
Oakland, CA 94607

Other changes/revisions in this handbook are as follows:

Section I – Civil Rights Complaint Summary
Page 1, paragraph 3 - address for the Civil Rights Officer
Page 1, paragraph 4 – address for the WIB Director
Page 1, paragraph 6 – telephone number for the WIB Director

Section II – Complaints Procedures
Page 2, IIA.2b – new telephone numbers for the Civil Rights Officer and the Complaints Officer
Page 4, B – new address and telephone number for the Civil Rights Officer

Action:

The Youth Collaboratives and One-Stop Career Centers will comply with the new requirement of providing copies of all WIA related discrimination complaints to the Civil Rights Officer.

Information & Inquires:

For information & inquiries please contact:

Sandra Oubré, Workforce Development Specialist at (510) 259-3828 or
email "soubre@co.alameda.ca.us" .




Attachment:

WIA Grievance & Complaint Procedures (revised 12/2002)


cc: Dorothy Chen
WRS