ACTION BULLETINS (PY 2002)
AB - 26 FOLLOW-UP CONTACT INFORMATION
AB - # 26
Retroactive for Exits
Dated >= 10/01/02
ACTION BULLETIN
TO: One-Stop Career Centers Site Managers
DATE: December 27, 2002
SUBJECT: Follow-up Contact Information Requirement
Purpose of Bulletin:
The purpose of the bulletin is to provide information and instructions on the requirement to use and complete a Follow-up Contact Information Form at time of intake and at time of exit for all WIA Title I Adult and Dislocated Worker clients. Exits, already submitted to MIS, occurring on or after October 1, 2002 would require a Follow-up Contact Information Form submittal.
Background:
Williams Wallace Management Consultants and their partner agency Field Research Corporation is contracted to conduct the Post Employment and Training Services follow-up survey for 100% of clients exiting from the WIA Title I Adult and Dislocated Worker programs on or after October 1, 2002.
In order to maximize their ability to successfully meet a 70% response rate, the vendor requires sufficient customer contact information. Therefore, the Alameda County Workforce Investment Board (WIB) staff has created a Follow-up Contact Information form. The form will be required:
1. In the WIA eligibility determination file, and
2. Along with the submittal of the WIA Exit form.
The Follow-up Contact Information Form requests the Primary Language and gender of the customer as well as email addresses for the customer and their contacts, if available. These pieces of information will assist the vendor in successfully completing the required contacts.
MIS will forward the Follow-up Contact Information Form, to the vendor along with a copy of every exit form for entry into their follow-up database. The vendor will utilize the contact information when contacting the client for the three (3) follow-up quarters required under the Workforce Investment Act. The final point of contact will be the Case Manager at the One Stop Career Center.
Case Managers, as necessary, will be assigned a unique Staff ID number. A listing of One Stops, Case Manager names, Staff ID numbers, phone numbers, fax numbers and email addresses will be provided to the vendor for use in locating and contacting customers, and for making referrals back to the One Stop for additional services requested by the customer.
Action:
· Provide copies of the Follow-up Contact Information Form to all staff, in the One Stop Center, who conduct eligibility intake, or manage services for the job seeker customer.
· Inform staff of the requirement to submit the Follow-up Contact Information Form with the initial eligibility file.
· Inform staff of the requirement to submit a revised Follow-up Contact Information Form along with the WIA Exit form.
· Inform staff that the requirement is retroactive for exits that occurred on or after October 1, 2002. MIS will provide listings to each One Stop Career Center and require submittal of the Follow-up Contact Information Forms by January 20, 2003.
· Direct staffs to submit all forms to Carol Reeves, Data Input Clerk at fax number (510) 265-8270.
Information & Inquires:
Please contact Linda Slater, Information System Analyst, at (510) 259-3842 or by email "lslater@co.alameda.ca.us"
Attachment:
Follow-up Contact Information Form (for a copy of the actual form contact Linda Slater)
EDD Employment Grant
Development
Department Application Number
State of California
WORKFORCE INVESTMENT ACT CONTACT INFORMATION Agency Code
Social Security Number
No changes from Application info.
CUSTOMER INFORMATION
Last Name First Name Street Address
City State Zip Code Telephone
E Mail Address Primary Language Limited English
Gender
REVISED CUSTOMER INFORMATION
Last Name First Name Street Address
City State Zip Code Telephone
E Mail Address
FIRST ALTERNATE CONTACT
Last Name First Name Street Address
City State Zip Code Telephone
E Mail Address
SECOND ALTERNATE CONTACT
Last Name First Name Street Address
City State Zip Code Telephone
E Mail Address
Case Manager Signature Date Telephone
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