ACTION BULLETINS (PY 2004)

AB - #8 REVISED Grievance and Complaint Procedures

AB - #8 REVISED
Effective Date: Immediately


ACTION BULLETIN



TO: All WIA Program Operators

DATE: November 23, 2004

SUBJECT: Grievance and Complaint Procedures


Purpose of Bulletin:

This bulletin revises AB-#8 the Local Workforce Investment Board policy on Grievance and Complaint Procedures.

Citation(s):

WIA Directive WIAD03-12 of 2004
Section 181 of the Workforce Investment Act of 1998
Title 29 Code of Federal Regulations Part 37

Policy:

See attachment AB-#8 Revised Grievance & Complaint Procedures

Action:

This bulletin replaces previous action bulletin AB-#8, Grievance and Complaint Procedures. Please disregard any previous policies, procedures and action bulletins on this subject. Entities may elect to utilize a pre-existing (Non-WIB/WIA) internal grievance/complaint procedure. All internal grievance and complaint procedures will be reviewed by the Workforce Investment Board (WIB) staff for compliance with WIB procedures outlined in the attachment. Please submit your agency’s procedures to your Program Liaison. Reasonable effort must be made by One-Stop operators, One-Stop partners and other service providers to ensure that these procedures are provided in understandable language to youth and limited-English speaking individuals affected by the Workforce Investment System. Please distribute and discuss with appropriate staff and any partner staff involved in WIA client services.


Information & Inquires:

Please direct inquires to:

Sandra Oubré, Program Financial Specialist
Alameda County Workforce Investment Board
(510) 259-3828 Email address: soubre@acgov.org

Attachment: Grievance and Complaints Procedures (for a copy contact Sandra Oubre)

cc: Dorothy Chen
Patti Castro
WRS